To offer a personalized and quality service to the satisfaction of our clients and promote every aspect of tourism.
To dominate the East Africa market in the field of Travel and Tourism.
We value our customers and our goal is Client Satisfaction.
Membership in Local Organizations
Due to our strong contribution to the success of cultural and ecotourism ventures in East Africa We are members of ESOK - Ecotourism Society of Kenya
In our venture to provide 24 hours services, 7 days a week, all our management staff including drivers are equipped with mobile phones and can be reached any time their service is required.
Our normal working hours are 0800 hrs - 1800 hrs, Monday to Friday and 0900 hrs - 1700 hrs on Saturdays. There is always a member of staff in the office over lunch hour and a skeleton staff on standby on Sundays.
In addition, we have duty officers on public holidays for emergency and urgent matters who can be reached over the telephone.
Quality Service Assurance
Great Horizon Trails is a Kenyan Tour Operator and Travel Agent and have maintained a strong presence in the market since it came to operation ten (10) years ago. Being a service-oriented company that ensures client satisfaction to the best of its ability, our desire is to offer a personalized service to all our clients, establishing and enhancing a mutual relation. The services provided are at competitive levels, our emphasis being on quality.
Efficiency, Reliability and Flexibility
These essential qualities have attracted many corporate institutions and we urge you to be on board and experience the difference. We also ensure that confidentiality is kept on any contract arrangements with us.
Staff Experience and Qualification
Our staff is comprises of professionally trained Tour Consultants dedicated to the highest standard of client satisfaction. Most of them have served in different companies in different capacities bringing in with them a wealth of experience.
In our persuit of delivering quality services and prices, we have partnered with safaribookings.com. this has helped us to consistently do reserch, previews, monitoring and upgrading of our products from time to time
Value Added Services
The following value added services are available from our offices: -
Car Rental Services
Any car rented from us will be charged at the market price, unless it is contracted for a longer term or there are more vehicles rented at the same time. Great Horizon Trails goes an extra inch in enriching our services by offering the following:-
1)Dropping the car to the point within Nairobi
2)Picking the car from the point within Nairobi
3)Providing a chauffeur
4)Changing the cars on a call-in
We are able to arrange any transfer you require. The cost depends on the volume of business you bring to Great Horizon Trails and is negotiable. We also offer attractive corporate transfer rates.
Our Tour department recommends very interesting and challenging tailor-made excursions, Affordable Low Cost budget Tours and Best value safaris to suit your requirement and budget within East Africa. Outbound tours can also be arranged through our reliable agents.
Safety and comfort whilst on safari are our top priorities; hence we have fitted all our vehicles with VHF radios. Great Horizon Trails has a leading edge in all aspects of tours and safaris with professionally trained drivers/guides.
We at Great Horizon Trails believe that you will receive satisfaction in your dealings with us even as you play a vital role in helping us achieve our vision, mission and values.
Great Horizon Trails